RECEPTION AND ADMINISTRATION
This doctor owned accredited busy family
practice has a strong focus on quality patient
care. Our supportive administration and
dedicated reception staff including Kathryn,
Sheleen, Lynda, Vanessa, Lilliana, Lilian and May provide
our patients with friendly services of exceptional quality.
CONSULTATIONS
To assist you get the most out of your visit,
please consider the following points.
- What are the problems/issues that prompted
you to present today?
- What concerns do you have?
As you are talking, we are formulating our thoughts on
what the likely problems/issues could be. However,
you may be worried about something that
the doctor may have ruled out. In this
instance it helps if we know what you are
thinking so we can reassure or address your
specific issue.
-
Are you worried about the information
you found from your google search? Let us
know so we can help.
-
What would you like to find out from the
doctor? We want you to come out of the
consultation feeling empowered and knowing
what to do next.
-
Is there something you are expecting the
doctor to give you today, such as a script/form/referral? We’ll make sure we
either get this organised for you or direct you
to the appropriate plan for your needs.
-
Do you feel embarrassed? Don’t be! Our
doctors and nurses will deal with your private
matter with utmost respect and
professionalism.
-
It is recommended that you
talk about the issues that matter to you most
FIRST, rather than wait for the end of the
consultation.
-
What are your life priorities? We think it’s
important to know your hobbies, work
habits, lifestyle habits, particularly if this
helps us directly solve the source of your
problems/issues.
-
Are you interested in preventing future
health problems? This is where we can add
value to your care.
EASTERN VICTORIA GP TRAINING
Our practice is an accredited training practice
providing Medical Registrars with practice
based supervision and teaching. All Medical
Registrars are given every opportunity to
access all resources provided by the practice
to satisfactorily complete their training.
UNIVERSITY OF MELBOURNE DOCTOR OF
MEDICINE (MD) GENERAL PRACTICE
ROTATION
Our clinic participates in the teaching of medical students to provide relevant training and skills within a GP setting.
