If you have a problem, we would like to hear about it. Please feel free to talk to your Doctor, one of our managers or receptionists.
Alternatively, you may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC: Fill out a complaint form online at hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Health Services Commissioner Level 26, 570 Bourke Street MELBOURNE VIC 3000
